EVERYTHING you need to know
Hey, lovelies! It’s that time of year again: The ZX Private Online Sample Sale launches on Saturday, August 7th at 11AM ET. I always say this, but I think it’s our biggest and best yet! Floor samples, photo samples, imperfect pairs, unreleased + past season styles will all be included in the selection. Everything will be priced under $250. For those of you familiar with ZX sample sales, this guide is just an update to the one posted for previous sales. If you’ve recently discovered ZX and want to know how our sample sales work, read the Q + A below.
What do you mean by a private sample sale? How do I gain access?
The sample sale is being hosted on a part of the website that you will only be visible to subscribers for the first 48 hours. On the day of the sample sale, you’ll receive an email with a link to the sample sale page. To receive the email, just sign up for our mailing list! If you sign up for the mailing list after the sample sale has begun, you’ll receive an email with the link immediately after you sign up. All you have to do is click the link to access the sample sale.
Why is the sample sale private for the first 48 hours?
It’s a way to reward those of you who follow/subscribe to ZOU XOU with first access to the best items!
Have the shoes in the sample sale been tried on?
Yes, most of the shoes in the sample sale have either been worn in photo shoots, tried on during trunk shows for fittings or tried on in customers’ homes and then returned. That’s why you’ll find photos of the soles in almost every product description. On average, each fit sample has been tried on 2-3 times. In the case of photo samples, each pair has been worn an average of one time for 30 minutes to an hour. Online returns that have been tried on were returned without being worn outdoors, but showed too many signs of wear to be restocked. There are also many unworn/untried pairs that came from the workshop with imperfections or from the past season/canceled style archive.
Why are you selling shoes that have been tried on/have imperfections?
Dealing with inventory that’s been returned, used for photo shoots, displays and events comes with the shoe-business territory. Unlike clothing, jewelry and other accessories, once a shoe has been tried on it pretty much stops being brand new. But that doesn’t mean it stops being perfectly wearable! It’s almost like buying second-hand or designer resale, except that you are buying directly from the designer. The same is true of the imperfect shoes—since the shoes are handmade, mistakes just happen sometimes during the manufacturing process. While those shoes can’t be sold at their full value, imperfections don’t render the shoes completely ruined or make them unwearable. Sample sales are a win-win-win situation: Someone gets to enjoy wearing a pair of shoes from zou xou at an accessible price, it’s a chance to get back some of the money that was invested in producing the samples AND it’s a sustainable solution to dealing with excess inventory. You wouldn’t believe how many shoe companies throw away imperfect shoes–like into the landfill–that could have been sold or even donated. Not cool!
Will I be able to shop by size?
Yes! You will be able to filter the sample sale selection so you can zero-in immediately on the styles available in your size. You may not avoid disappointment entirely, but there is something for almost every size!
What if the style I purchased doesn’t fit? Can I return or exchange it?
All sample sale purchases will be final without exception! Please be sure to review the sizing recommendations in the product description carefully. Everything you need to know about the fit will be found right there. ZX shoes are sold in Euro sizes, so make sure you understand how your US size converts to Euro sizes before purchasing. If you’re between sizes, a good rule of thumb is to size according to the size you wear most often. If your purchase doesn’t work out, you can always trade with a friend or relative, gift it, or resell it! Secondhand ZX shoes sell easily on @noihsafbazaar and @selltradeslowfashion
Will this be your only sample sale of the year?
We have sample sales one-two times a year, usually after two seasons of development, photos and returns..
I live outside of the US. Do you ship internationally?
Yes! We currently ship worldwide to any country that DHL or USPS services. We cannot ship to APO/AFO addresses. If you don’t see your country on the list, send us an email and we can add it. You will see an option to select international shipping at checkout. If ordering from outside the US, please note that customs duties may be charged upon delivery. Covering those fees are the obligation of recipient.